Privacy Policy
We take your privacy seriously. This policy explains how HerbalHub collects, uses, and protects your personal information.
1. Information We Collect
We collect information you provide directly when you create an account, including your username, email address, and password. We also collect usage data such as videos watched, herbs searched, and features used within the app. Payment information is processed securely by third-party payment processors and is not stored on our servers.
2. How We Use Your Information
We use your information to provide and improve the HerbalHub service, personalise your experience, process payments for premium content, send important service notifications, and respond to your support requests. We do not sell your personal data to third parties.
3. Data Protection
We implement industry-standard security measures including encryption in transit (TLS/HTTPS) and at rest to protect your personal information. Access to user data is restricted to authorised personnel only. While we strive to protect your data, no method of transmission over the internet is 100% secure.
4. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the website.
5. Third-Party Services
HerbalHub uses trusted third-party services including cloud storage providers, payment processors, and analytics tools. These services have their own privacy policies and we encourage you to review them. We only share the minimum data necessary for these services to function.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal or compliance purposes after account deletion.
7. Your Rights
Depending on your location, you may have rights including: the right to access your personal data, the right to correct inaccurate data, the right to request deletion of your data, the right to object to processing, and the right to data portability. To exercise any of these rights, please contact us at hello@herbalhub.app.
8. Children's Privacy
HerbalHub is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove that information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of HerbalHub after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@herbalhub.app. We aim to respond to all privacy-related inquiries within 30 days.
Questions? Contact us at hello@herbalhub.app